Terms & Conditions

Validity

This agreement is valid between Raknar Apparel and its customers.

Terminology

Custom made products are products made from measurements (such as suits, shirts and tuxedos).

Standard products are products not made from measurements (such as bow ties and cufflinks).

Order confirmation

When you have completed your order, you will receive an invoice and order confirmation by e-mail.

Production and delivery

Your order will be produced by our tailor and in about 4-5 weeks delivered directly to your delivery address. The tailors pack the items extra carefully so that there won’t be any damage to them.

If you need your order faster, please contact info@raknar.com.

Payment terms

Payment can be made by by Visa and MasterCard. The payment can also be done through an invoice. In this case, please contact info@raknar.com.

Freight

Raknar Apparel offers free shipping worldwide on all orders. Freight is included in the price. Raknar Apparel cannot be held responsible for possible shipment delays as all shipments are handled by third parties. Raknar Apparel subcontracts carriers and, therefore, when the order is handed over to the carrier the only information available to Raknar Apparel is the one appeared in the carrier website. All purchases made with Raknar Apparel include a shipment contract. Raknar Apparel will not be responsible for delays within the recipient’s control, such as recipient not being available to accept delivery, having supplied Raknar Apparel with incorrect delivery information, or is unable or unwilling to cooperate with carrier and/or customs. When the order is in carrier’s hands, the carrier is responsible for it.

Please notice that in some countries, the logistics company sends the customs/tax invoice directly to the end customer. If that is the case with your order, please pay the invoice and send a digital copy of the invoice to us by email. We will refund 100%% of this cost immediately. This is a fee that is included in the total price that you have already paid.

Return policy

Due to the fact that each custom made product is custom made for each individual customer Raknar Apparel does not offer any opportunities to return products.

Guarantee

Raknar Apparel’s perfect fit guarantee: Raknar Apparel will pay all the alteration costs that are due to the measurements taken by Raknar Apparel. Also in some cases Raknar Apparel will completely remake items.

Care advice

Always keep your custom made product on a hanger when not in use. Use a spray bottle with cold water to easily spray the fabric in order to straighten wrinkles. It is possible to iron the fabric, but only with low heat and preferably with a towel between the iron and the fabric in order to maintain the quality of the fabric. Cleaning advice: Dry clean only.

Force Majeure

In case of war, natural disaster, labor related disputes, government edicts, delivery failures from suppliers, extraordinary circumstances outside Raknar Apparels control, that affects the contract between Raknar Apparel and the customer, Raknar Apparel will not be responsible for completing the terms specified above.

Dispute

A purchase from Raknar Apparel is governed by Finnish law. Any dispute with companies within the Raknar Apparel, its employees, Directors, or owners, individually or together, shall be settled in a Finnish court of law.

Disclaimer

How a product from Raknar Apparel is used is the responsibility of the bearer of the product and how it is kept is the responsibility of the keeper of the product. No company within the Raknar Apparel, its employees, Directors, or owners, individually or together, can be held responsible for any injury, damage, harm, suffering, etc to anyone or anything that has been caused, directly or indirectly, by a product from Raknar Apparel.

Cookie policy

Raknar Apparel uses cookies to better a customers experience while visiting our website. By using the Raknar Apparel website you accept the use of Raknar Apparels cookies.

Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Customers are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.